Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Effective Date: 7/16/2026
Our Commitment to Your Privacy
SoveWell is committed to protecting the privacy of your health information. We are required by law (the Health Insurance Portability and Accountability Act of 1996, "HIPAA") to maintain the privacy of your protected health information ("PHI"), to provide you with this Notice of our legal duties and privacy practices, and to follow the terms of the Notice currently in effect.
How We May Use and Disclose Your Health Information
The following describes the ways we may use and disclose your protected health information. Not every use or disclosure will be listed; however, all permitted uses and disclosures fall within one of the categories below.
Treatment: We may use and disclose your PHI to provide, coordinate, or manage your health care. For example, we may share information with specialists or other providers involved in your care.
Payment: We may use and disclose your PHI to obtain payment for services we provide. Although SoveWell is currently a self-pay practice, this may include billing, collections, and payment-related activities.
Health Care Operations: We may use and disclose your PHI for our internal operations, including quality assessment, training, and compliance activities.
As Required by Law: We will disclose your PHI when required by federal, state, or local law.
Public Health Activities: We may disclose your PHI to public health authorities for activities such as reporting communicable diseases or preventing disease.
Health Oversight Activities: We may disclose your PHI to government agencies for oversight activities authorized by law, including audits and inspections.
Legal Proceedings: We may disclose your PHI in response to a court or administrative order, or in response to a subpoena or other lawful process.
Law Enforcement: We may disclose your PHI to law enforcement officials for limited law enforcement purposes as permitted or required by law.
Serious Threats to Health or Safety: We may disclose your PHI to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.
Uses and Disclosures Requiring Your Authorization
For uses and disclosures of your PHI not described above, we will ask for your written authorization. Most uses of psychotherapy notes, uses for marketing purposes, and sales of PHI require your authorization. You may revoke any authorization at any time in writing, except to the extent that we have already taken action in reliance on your authorization.
Your Rights Regarding Your Health Information
You have the following rights regarding your PHI:
- Right to Inspect and Copy: You have the right to inspect and receive a copy of your medical records and other PHI used to make decisions about your care.
- Right to Amend: You have the right to request an amendment to your PHI if you believe it is incorrect or incomplete.
- Right to an Accounting of Disclosures: You have the right to request an accounting of certain disclosures we have made of your PHI.
- Right to Request Restrictions: You have the right to request restrictions on how we use or disclose your PHI for treatment, payment, or health care operations.
- Right to Confidential Communications: You have the right to request that we communicate with you about your health information in a specific way or at a specific location.
- Right to a Paper Copy of This Notice: You have the right to receive a paper copy of this Notice of Privacy Practices upon request.
Changes to This Notice
We reserve the right to change this Notice and make the revised Notice effective for PHI we already have about you as well as any information we receive in the future. The current version of this Notice will be posted on our website.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with SoveWell or with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be penalized for filing a complaint.
Contact Our Privacy Officer
For questions, to exercise your rights, or to file a complaint, contact:
SoveWell Privacy Officer
Email: info@sovewell.com
Phone: 740-245-6291